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Fabio AI Chatbot generates answers using only the content of your website. If it cannot find the answer in your content, it will clearly explain this to the visitor.
You can add an instruction in the Additional Instructions field asking the chatbot to provide your contact page URL whenever it cannot find the answer. This allows visitors to easily reach you if the information is missing.
However, you should also review your website content. If Fabio AI Chatbot cannot find the answer, it usually means that the information is not clearly stated on your site.
For example, your website might say:
“Delivery across the region within 48 hours.”
If a visitor asks:
“I live in a small rural village. Do you still deliver there?”
The chatbot may respond:
“I could not find this information on the website.”
This happens because the chatbot did not find enough precise details, and it is designed not to answer beyond your content.
To solve this, you should make your content clearer. For example:
“Delivery anywhere in the country within 48 hours, regardless of your location — whether you live in a small village or on the top floor of a building without an elevator.”
Clear and detailed content helps Fabio AI Chatbot provide more accurate answers to your visitors.
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